Liladhar Sapkota | IT Support Specialist & Web Designer in Sydney

About me

A day at work

I'm Liladhar Sapkota, an IT Support Specialist based in Sydney

I am a highly motivated IT Support Specialist with over 1.5 years of hands-on experience in troubleshooting hardware, software, and networking devices. I have solid knowledge in system maintenance, Active Directory, Microsoft 365, virtualization, and remote desktop support. I am passionate about delivering reliable IT solutions and continuously improving my technical skills.

Career Focus
IT Infrastructure & Cloud

Experience
1.5+ years professional

Education
Bachelor of IT

Career Goal
Network & Cloud Engineering

Key Attributes

Problem-Solving

Communication

Critical Thinking

Adaptability

Services

I offer a range of reliable, high-quality IT and digital solutions tailored for individuals, businesses, and organizations.

Website Design

Designing modern, responsive, and user-friendly websites that align with your brand and business goals.

Website & Application Development

Developing functional, performance-optimized websites and web applications using the latest technologies like HTML, CSS, JavaScript, React, and Node.js.

Technical Support

Router setup and troubleshooting
PC and hardware diagnostics
Network connectivity issues
Email configuration and support
VPN, server, and device management
Software installations, upgrades, and problem resolution

Technical Skills

With a comprehensive skillset in IT infrastructure and support, I deliver effective solutions to complex technical challenges.

Hardware & Software

• Installation & Configuration
• System Maintenance
• Hardware Assembly
• Software Troubleshooting
• System Upgrades

Networking

• DHCP & DNS
• TCP/IP
• Routers & Switches
• VPN Configuration
• Firewall Management

Virtualization

• Hyper-V
• VMware
• Virtual Machine Management
• Resource Allocation
• P2V Migrations

Operating Systems

• Windows 10/11
• Windows Server 2019
• macOS
• Active Directory
• Group Policy

Cloud Technologies

• Microsoft 365
• Azure
• SharePoint
• Intune
• Cloud Security

IT Management

• OS Ticketing
• Backup Systems
• Veeam
• Datto
• IDrive

Soft Skills

Problem-Solving Communication Critical Thinking Teamwork Adaptability Time Management Attention to Detail Customer Service Multitasking Analytical Thinking

Work Experience

● IT Support Specialist Pulsewave MSP

Sept 2023 – Present • Australia

› Providing technical support to end users via phone, email, and in-person
› Troubleshooting hardware, software, and network issues
› Managing Office 365, Azure, Active Directory, and hybrid infrastructure
› Onboarding users, managing accounts, permissions, and security groups
› Supporting VPNs, backups, and virtual environments
› Creating knowledge base documentation

● IT Support Officer Link Group Pty Ltd

Jun 2022 – Aug 2023 • Australia

› Delivered technical support for hardware, software, and network issues
› Ensured system updates and security patches
› Configured new hardware for smooth onboarding
› Maintained ticket records and followed up on issues
› Collaborated on technology implementation projects

● Trainee IT Support Officer TechSkills Institute

Sep 2021 – Dec 2021 • North Strathfield, Australia

› Handled network issues and PC optimizations
› Installed and configured systems and applications
› Delivered technical assistance and handled OS ticketing
› Supported user account access and troubleshooting

● Customer Service Representative Woolworths

Jun 2021 – May 2022 • Australia

› Assisted customers and processed transactions
› Resolved complaints and maintained store operations

Education

Bachelor of Information Technology

King’s Own Institute

Sydney, Australia • 2020 – 2023

Diploma & Advanced Diploma of Information Technology

Australian Technology & Innovation College

Australia • 2018 – 2020

Career Goals

To advance my career in IT infrastructure, network engineering, and cloud technologies, while contributing to efficient, secure, and user-friendly IT systems.

Network Engineering Cloud Infrastructure IT Security Systems Architecture

My Projects

Showcasing my expertise in IT infrastructure design, networking, and web development.

Featured Project

In Progress

Network Infrastructure and IT System Design for College

Designing and implementing a complete IT infrastructure for a business college with 10 rooms — including a main office with 24 workstations, HR, Sales, IT, Management, Finance, CEO, Reception, Common Area, and a Server Room.

Key Implementation Tasks:

Wiring network devices
Setting up routers, switches, patch panels, CCTVs, access points, phones, printers, etc.
Setting up a server with a domain controller
Creating Group Policies and company configurations
User accounts creation and Office 365 setup